First Bank Promises Customer Solution After Customer Complained Her N68m Savings Turned 3k Via Illegal Withdrawal.
.First Bank has reacted to a customer complaint that N68 million was illegally withdrawn from her bank account
The customer, Glory Omokaro who lives in Italy accused a bank branch manager where she opened her account
The case went viral after Glory Omokaro appeared before a popular Radio Programme, Brekete Family
First Bank of Nigeria has disclosed that it has begun an investigation into how N68 million belonging to one of its customers, Glory Omokaro, was withdrawn from her account.
Details was earlier provided on how Omokaro, who lived in Italy opened the bank account when she first visited Nigeria from Italy in 2013 and started saving money in the account thereafter.
First Bank begins investigation to find out how N68m left a customer account illegally Photo credit: Jasmin Merdan Photos are used for illustration only. Source: Facebook
Omokaro said saved money in the account until it reached N68 million and hoped to use it when she finally moved back to Nigeria.
She said upon her return to Nigeria in May 2023, however, she only discovered N3,000 in the bank account.
First Bank reacts
First Bank in a statement released on Monday, August 28, 2023, confirmed the incident and called for patience.
The message reads:
“We confirm the report of fraudulent activity on the account of one of our customers.
“This incident has been undergoing a very robust investigation since our receipt of the customer’s complaint with the goal of holistically unearthing what transpired and addressing the challenge, including satisfying the customer. Unfortunately, this has taken longer than anticipated.
“While the investigation is ongoing, we have repaired the customer’s account given the findings so far and our view that this is the best action in consideration for our customer.
“We regret any inconveniences this may have caused the customer and wish to emphasize that this incident is in no way reflective of the principles and ethics of our time-tested operations.”